Customer Satisfaction Research
Customer survey: How satisfied are your customers really?
Do you want to sustainably develop your company? In that case, the key to success lies in the satisfaction of your customers. You maximize satisfaction when you meet – or even exceed – expectations. You won’t know if this is the case until you actually ask your customers.
We take care of these surveys and measurements for you: national or international, B2C or B2B, online or on-site. Depending on how it suits you best, we use customer surveys, polls, exploratory interviews or mixed forms. Our approach is always designed to be trackable. Because that’s the only way you can check whether the measures deduced are successful.
Your benefits at a glance :
We implement the survey entirely in line with your needs
You get precise answers thanks to an individual questionnaire
You benefit from real benchmarks and real comparisons
You don’t get a waste of numbers, but concrete suggestions for improvement
You can work directly with the results by accessing our dashboard
You recognize the biggest drivers – and can thus prioritize measures more easily
Are your adjustments working? You can easily have the effects re-measured multiple times
Costumer surveys: Your added value
Deep insights into various types of commitment
Market knowledge, involvement, habit, image or basic attitude of customers towards the product or brand often play the decisive role for customer retention. With just a few additional questions you can find out which commitment types your customers are: Are they price-tied, risk-averse, performance-linked, or fans? You can use these findings to address specific target groups.
Immediate, authentic CX feedback
If feedback is given at the moment of the event, it is particularly direct and authentic. If you want such feedback from your customers on an ongoing basis, we recommend linking it to a specific process. Get CX feedback directly at touchpoints or after a transaction – automated and digital. This way, you get real, profitable empirical data.
Certificate of quality: TÜV-tested satisfaction
Upon request, our satisfaction measurements meet all requirements for certification by TÜV Rheinland (technical inspection association), which verifies specified criteria as our partner. If the quality of the approach and results is confirmed in accordance with these criteria, you will receive the right to use the TÜV quality seal “Tested Customer Satisfaction” in your communication with customers.