Mystery Research

Mystery shopping consists of secret, actual test purchases made in shops, which are documented online.

Mystery visits are secret visits that are used to assess standards of behaviour and processes in sales and retail environments.

Mystery calling checks process and service standards, systems and technical expertise.

Mystery mailing checks process and service standards, systems and technical expertise.

A mystery response check is only partially secret. A feedback discussion is always conducted afterwards.

Store checks are used to assess POS standards and systems.

Transaction Price Studies, also known as Mystery Pricing, are an essential instrument for collecting the prices of your own products as well as assessing the transaction prices of your competitors.

These mostly limited-time actions are aimed at drawing customer’s attention to your products and gaining first-time buyers as well as loyal customers.

The results of Mystery Tests in the field of Social Media create the basis for a tailor-made approach for this specific communication channel to address the end customers.

Compliance with the guidelines for youth protection is checked using youth protection test purchases.