{"id":8800,"date":"2022-01-07T15:15:09","date_gmt":"2022-01-07T14:15:09","guid":{"rendered":"https:\/\/www.skopos.de\/?page_id=8800"},"modified":"2024-03-21T09:06:49","modified_gmt":"2024-03-21T08:06:49","slug":"10-praxis-tipps-fuer-internationale-kundenzufriedenheitsbefragungen","status":"publish","type":"post","link":"https:\/\/www.skopos.de\/en\/insights\/customer\/10-praxis-tipps-fuer-internationale-kundenzufriedenheitsbefragungen","title":{"rendered":"10 Practical Tips for (International) Customer Satisfaction Surveys\u00a0"},"content":{"rendered":"
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The <\/span>key<\/span> to<\/span> your<\/span> company’s<\/span> success<\/span> lies in <\/span>the<\/span> satisfaction<\/span> of<\/span> your<\/span> customers<\/span>.<\/span><\/span>\u00a0<\/span><\/h1>\n<\/div><\/section>
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10 <\/span>Practical<\/span> Tips<\/span> for<\/span> (International) Customer <\/span>Satisfaction<\/span> Surveys<\/span><\/span>\u00a0<\/span><\/h2>\n<\/div><\/section><\/p><\/div>\n

For<\/span> many<\/span> years<\/span>, <\/span>customer<\/span> surveys<\/span> have<\/span> been<\/span> one<\/span> of<\/span> our<\/span> research<\/span> focal<\/span> points<\/span> – <\/span>be<\/span> it<\/span> B2B and B2C, national and international, <\/span>or<\/span> large and <\/span>small<\/span> studies<\/span>. <\/span>If<\/span> you<\/span> consider<\/span> the<\/span> following<\/span> practical<\/span> tips<\/span>, <\/span>nothing<\/span> can<\/span> really<\/span> go<\/span> wrong<\/span>. <\/span>Of<\/span> course<\/span>, <\/span>we<\/span> will support <\/span>you<\/span> with<\/span> our<\/span> expertise<\/span> on all <\/span>points<\/span>, <\/span>whether<\/span> in an <\/span>advisory<\/span> capacity<\/span> or<\/span> as<\/span> a <\/span>full<\/span> service<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/section><\/div>\n

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    1. Involve all internal stakeholders at an early stage.<\/h4><\/header>

    The <\/span>success<\/span> of<\/span> an (international) <\/span>customer<\/span> survey<\/span> depends<\/span> on <\/span>a large <\/span>number<\/span> of<\/span> people<\/span>. <\/span>Integrating<\/span> all <\/span>stakeholders<\/span> at an <\/span>early<\/span> stage<\/span> ensures<\/span> a high <\/span>level<\/span> of<\/span> acceptance<\/span> within<\/span> the<\/span> company<\/span> and a <\/span>more<\/span> accurate<\/span> study<\/span>. Conduct <\/span>professionally<\/span> moderated<\/span> questionnaire<\/span> workshops<\/span>. Individual <\/span>questions<\/span> depending<\/span> on <\/span>the<\/span> country<\/span> or<\/span> business<\/span> unit<\/span> can<\/span> be<\/span> easily<\/span> integrated<\/span> into<\/span> the<\/span> questionnaire<\/span> and <\/span>make<\/span> the<\/span> survey<\/span> more<\/span> attractive<\/span> to<\/span> the<\/span> individual <\/span>stakeholders<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div>