Customer Satisfaction Survey

The analysis of customer satisfaction reveals the motivation, interests and desires of your customers and put your company in a position to specifically incorporate the results into your concept.

Through the qualitative assessment of customer satisfaction data, we prepare precise recommendations on how to retain customers and further increase customer satisfaction. Your customers judge certain services or products so that every customer satisfaction survey can be tailored to your business needs.

The customer satisfaction survey reveals

• the desires and needs of your customers,
• the strengths and weaknesses from a customer perspective,
• the motivation of customers and
• the effectiveness of the advertising message.

Customer needs - customer perspective - Customer motive - Customer motivation - Customer satisfaction - Customer loyalty

SKOPOS is your experienced partner for customer satisfaction analysis. We are happy to provide information about the ways to measure and improve customer satisfaction for your business.

"Certified Customer Satisfaction" - cooperation SKOPOS and TÜV Rheinland
Interested companies can combine their customer satisfaction research conducted by SKOPOS with a certification by TÜV Rheinland. Companies awarded with the TÜV Rheinland "Certified Customer satisfaction" have a quality logo available, which documents the companies’ customer focus and can be used to communicate purposefully.

The mandatory certification criteria of TÜV Rheinland, such as reliability, competence and overall satisfaction are taken into account by SKOPOS for the development of the individual study design. TÜV Rheinland evaluates SKOPOS’ data of the certification criteria and awards a certificate for meeting specific criteria, which also depends on the quality of the results.The TÜV Rheinland certificate includes the authorization to carry the approval mark.

The mark can be awarded for both products and services or individual product and service features and forms a meaningful addition to the analysis of customer satisfaction conducted by SKOPOS.

Alternative or complementary products to customer satisfaction surveys are:

Target group research

Image analysis

Employee survey