The health sector is currently characterized by different developments:
Not only the health reform applies a new framework that impacts on all stakeholders in health care. The general health awareness increases and medical advances are enabling new treatment approaches. At the same time, the maintenance effort and cost pressures continue to grow in all areas.
For those involved, this implies new challenges, which not only have to be dealt with, but should be seen as an opportunity.
We support you with research and advice on all issues in health care. If you want to know, for example:
- What is your reputation in the market and what image do you have with customers?
- What are your strengths and weaknesses in services, customer contact or marketing?
- How satisfied are your customers with your benefits and services?
- How high is the willingness of your customers to switch to the competition?
- What additional services or insurance services do your (potential) customers want?
- How motivated, satisfied and hard working are your employees?
We provide you with the relevant answers and help you to make the right decisions.
What does SKOPOS offer?
SKOPOS NEXT offers you specific solutions for the evaluation of service quality at the point of sale/at touch points.
SKOPOS offers a comprehensive suite of market research solutions, which we use for your individual needs. Our customers appreciate our service. More information on our pool of methods and research areas can be found here.