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In financial markets, the results of general studies can rarely be transmitted to your own situation. Due to the supply structure (direct business vs. branch business) and its wide range of product offerings, this industry is heterogeneous and requires a very individual look.
The issues in the financial market vary and require individual solutions:
- You wish to interview your wealthy clients by telephone, but cannot or will not hand any customer data to a third party? - We conduct a telephone survey in-house at your site by using our mobile CATI studio.
- You want to interview your customers on a large scale on their satisfaction with the bank, and communicate the results to employees through an external partner? - We conduct workshops in the market with staff and discuss the results as well as derived measures together.
- You are a call center for financial services and want to know if your employees work process oriented. At the same time you are interested in how customizable the defined set of management processes in fact are? - We deliver evaluation of the holistic view of call center processes by matching the objective and subjective component.
In the SKOPOS Team ‘Financial Market Research’, we use our years of industry know-how to attend to you adequately and individually. When conducting studies we naturally comply with the requirements of the industry: trust and discretion.
What does SKOPOS offer?
SKOPOS offers a comprehensive suite of market research solutions, which we use for your individual needs. Our customers appreciate our service. More information on our pool of methods and research areas can be found here.
SKOPOS NEXT
SKOPOS NEXT offers you specific solutions for the evaluation of service quality at the point of sale/at touch points.
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