Energy and Environment

The liberalization of energy markets has meant that customers make more use of the free choice of energy provider. In the course of this development customer satisfaction has gained even further importance. Prepay and price guarantee are new marketing channels and provide the opportunity for greater customer satisfaction and loyalty, but at the same time they demand a lot of trust from customers and therefore must be communicated with great care.

Topics such as green power and environmental friendliness are still gaining in importance. While green energy is generally appreciated, trust and willingness to pay are (still) low among consumers. But energy companies not only supply households with electricity: In first pilot projects networks of charging stations for charging electric cars are built.

An equally sensitive issue in the utilities sector is without doubt the water supply, whose denationalization is a political issue of high significance. Furthermore, the comparatively (on a European level) high prices in Germany have not changed the fact that many consumers want to see the water supply in communal hand. Security of supply and drinking water quality are of highest importance to consumers.

The waste management industry matches the energy company in terms of competition. There is great competition between system providers and forecasted market adjustment increases the perceived pressure between competitors even further. Waste management companies have discovered secondary raw materials as a rewarding business for themselves.

Customer satisfaction has gained greater importance with the increasing market pressure.

Profit from the SKOPOS industry expertise in the areas of energy and environment. The SKOPOS team ‘Energy and Environment’ uses this expertise to attend to you adequately and individually - on a partnership level. Because of our flexibility, we respond quickly to your concerns during the entire research and consultation process. We will not leave you alone with the results, but also advise you on the implementation of new strategies that can be derived from the findings of our studies.

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